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Tel: 01208 560000

Remote Assistance

Sometimes it can take a long time explaining and solving problems over the phone. We offer online support via our support portal where a consultant can take over the client´s computer and help him find a quick solution to the issues facing him.

When you choose to use this option:

  • Online communications are coded for security purposes
  • No data exchange takes place only screen shots
  • Our assistants cannot access your screen without your permission

Please be advised that the minimum charge for remote assistance is 1 hour.

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